Our mission is to reinvent the way people learn, starting with language. We begin by teaching the next billion people English, Spanish, and French.
English is the global language of business, culture, and communication, and over 1.5 billion people around the world are actively trying to learn right now. Others dream of communicating with the half-billion native Spanish speakers across the globe. The problem is that it's nearly impossible to learn to speak a language without constant access to a speaking partner. Grammar and vocab apps don't really help – you need to actually converse with someone.
Speak is on a journey to fix this. We're creating an AI-powered experience that replicates the flow of a conversation, without needing a human on the other end. The goal is to make it radically more accessible to be able to have conversations in a foreign language and eventually help hundreds of millions of people gain fluency who otherwise wouldn't be able to.
We started on this journey over five years ago and we've still got a long ways to go. We're thoughtfully adding new team members only when we think they can truly play a big role in our mission.
Speak launched first in South Korea where we have quickly grown to become the top grossing education app in the country. We have now delivered this winning product to more than 30 countries globally and are continuing to expand to more markets in the coming months. The company is well funded, raising a recent Series B backed by investors like OpenAI, Founders Fund, Y Combinator, Khosla Ventures, Lachy Groom, Josh Buckley, and others. We’re a team of 75 based primarily in SF, Seoul, Tokyo, and Ljubljana.
As a CS Specialist at Speak, you will support the user community with inquiries that come Speak users from different markets. The ideal candidate will need to be responsible for identifying user inquiry, analyzing trends, and deriving with an action item to support users’ needs and to strive for service excellence. This role not only supports the user community but also collaborates with different stakeholders within Speak to help enhance the feedback loop and become an intermediary between other functions to best deliver user VOCs. You will work closely with other CS Specialists based in Seoul and Tokyo, and will be reporting directly to CS Manager based in Seoul.